Terms of Service

The short version

• We cook and deliver from one kitchen in Sector V, Bidhannagar, and only to addresses within roughly 1 km of it. Outside that, we can’t take the order.
• Pay however suits you — cash to the rider at your door, or online in the app at checkout. Online payments are handled securely by our payment partner; we never see or store your card or UPI details.
• Prices and what’s on the menu can change day to day — a dish may sell out, and what you pay is what the app or menu showed when you ordered.
• We can decline or cancel an order — most often because we’re out of something, closed, or your address is outside our delivery area — and we’ll tell you when we do.
• How we handle your data is covered separately, in the Privacy Policy.

Placing an order

An order is a request to buy food from us at the price shown at the time you place it. We confirm it once the kitchen has accepted it — until then, an order sitting in the app is not yet a commitment on our side.

You’re responsible for the address and the contact number you give us being correct. If a rider can’t find the address or reach you, the order may be delayed, returned to the kitchen, or cancelled.

Delivery area

We deliver within roughly 1 km of our kitchen in Sector V, Bidhannagar. If an address is outside that area, the app or the menu will tell you before you order rather than after. The exact edge of the area may change as we learn what we can actually cover on time.

Prices and payment

Prices on the menu can change without notice, and a dish can sell out during the day. What you pay is the price shown when you placed the order, not a price that changed afterwards.

Cancellations and refunds

Because payment happens at the door, most cancellations simply mean nothing is charged — the order never became a payment in the first place. If we have to cancel an order after accepting it (an item sold out, the kitchen is closed, a delivery problem), we’ll tell you as soon as we know, and you won’t be asked to pay for food you didn’t receive.

Our right to decline an order

We can refuse or cancel an order for reasons including: the address is outside our delivery area, an item is unavailable, the kitchen is closed or at capacity, or we reasonably believe an order is fraudulent or abusive. We’ll try to say why.

Food safety and allergies

We cook to order in our own kitchen. If you have an allergy or a dietary restriction, tell us before you order — call or WhatsApp us at the number below. The veg / egg / non-veg marks on the menu are the legally required indicators, not a full ingredient list.

Age

Ordering from Tiffly means giving us a real delivery address and paying cash at the door. It isn’t intended for use by children, and an order should be placed by someone old enough to do both of those things.

The app and this website

We try to keep the app, the menu and this website accurate and working, but we don’t promise they’ll be free of mistakes or always available — a kitchen with one team can have an offline morning. If something on here is wrong (a price, a dish that isn’t really available), tell us and we’ll fix it.

Changes to these terms

If we change these terms, we’ll change this page and the date at the top of it before the change applies to new orders.

Contact

Tiffly, Sector V, Bidhannagar, Kolkata, West Bengal, India.
Email: tifflybites@gmail.com
Phone and WhatsApp: +91 91470 98525