Legal
Shipping Policy
Tiffly — tifflybites.com and the Tiffly customer app · Last updated 13 September 2026
Tiffly delivers cooked food, not parcels — there is no shipping carrier and nothing to track by a tracking number. This page covers what “delivery” means for an order placed with us.
Where we deliver
We cook and deliver from one kitchen, in Sector V, Bidhannagar, Kolkata, and only to addresses within roughly 1 km of it. The app or the menu will tell you before you order if your address falls outside that area — we don’t accept an order we can’t deliver.
How long it takes
Most orders are delivered within 10–20 minutes of being placed, shown on the order tracker as they’re accepted, cooked, and handed to a rider. This is a promise band based on the kitchen’s load and your distance from it, not a fixed number — it can run longer at busy times, and the app will say so if it does.
Delivery charge
Any delivery charge is priced by distance and shown on the bill before you place the order — never added afterwards. A coupon that reduces delivery cost is applied to that same line, not hidden elsewhere in the total.
If we can’t reach you
A rider carrying your order will call the number on it. If nobody answers and the address can’t be found or reached, the order may be delayed, returned to the kitchen, or cancelled — see the Refund & Cancellation Policy for what happens to the money in that case. Giving us a correct address and a number you’ll answer is what keeps this from happening.
Contact
Tiffly, Sector V, Bidhannagar, Kolkata, West Bengal, India.
Email: tifflybites@gmail.com
Phone and WhatsApp: +91 91470 98525