Legal
Refund & Cancellation Policy
Tiffly — tifflybites.com and the Tiffly customer app · Last updated 13 September 2026
This page explains what happens to your money if an order is cancelled, refused, or arrives wrong — whichever way you paid.
Cash on delivery
Most Tiffly orders are paid for at the door. If an order is cancelled before it reaches you — by you, or by us — nothing is charged in the first place, because payment never happened. There is nothing to refund.
Before the kitchen accepts your order
You can cancel freely and immediately at this stage. The kitchen has not started cooking, so nothing is owed either way. For an order paid online, the full amount is refunded to the original payment method automatically.
After the kitchen accepts, while it is cooking
Once the kitchen has accepted your order, ingredients are being used and a portion is being prepared specifically for you. We ask that you don’t cancel at this stage, and we may not always be able to stop an order that is already being cooked. If we can stop it in time, any online payment is refunded in full. If cooking has already started, tell us — we look at it case by case rather than refusing automatically, but a partial or full charge may apply to cover the food and packaging already committed.
If we cancel your order
Sometimes we have to cancel after accepting — an item turned out to be unavailable, the kitchen closed unexpectedly, or a delivery problem meant the order couldn’t reach you. If that happens, you are never asked to pay for food you didn’t receive: an online payment is refunded in full, and nothing is collected in cash.
Something arrived wrong, missing, or spoiled
Tell us within a couple of hours of delivery — call or WhatsApp the number below with your order number and what was wrong. Depending on what happened, we will either send a replacement, refund the affected item, or refund the whole order. For cash orders, a refund is paid back to you directly (bank transfer or UPI) rather than through the app, since no online payment exists to reverse.
How long a refund takes
An online refund is issued back to the original card, UPI ID, or bank account through our payment partner. It usually reaches you within 5–7 business days, though your bank or UPI app may take a little longer to show it. We don’t hold refunds or route them anywhere else.
Contact
Tiffly, Sector V, Bidhannagar, Kolkata, West Bengal, India.
Email: tifflybites@gmail.com
Phone and WhatsApp: +91 91470 98525